1.3. We have implemented reasonable security practices and procedures that are commensurate with the information assets being protected and with the nature of our business. While We try our best to provide security that is commensurate with the industry standards, because of the inherent vulnerabilities of the internet, we cannot ensure or warrant the complete security of all information that is being transmitted to Us by You.
2. User Consent:
2.2. As part of providing our services to you, We may need to send routine communications to you, such as order transaction emails and other administrative messages through email and notifications posted on the Website or through other means available, including text and other forms of messaging. Though we prefer to communicate with our Users via email, as may be deemed necessary, you agree to receive our phone calls, related to your orders/requests on www.ExpressMed.in.
2.3. We may periodically send emails about new products, special offers or other information, which You may find it interesting and beneficial as well. If You do not wish to receive promotional information from Us, you can, at any time, choose to opt-out of receiving www.ExpressMed.in. promotional e-newsletters. To unsubscribe from our e-newsletters, you can follow the directions included in the e-newsletter
2.4. You must ensure to provide Us with Your correct and up-to-date personal information. This will allow us to contact You for further correspondence concerning your order at www.ExpressMed.in We are not responsible for any inaccurate information You provide to Us, which may affect Your shopping experience on Our Website/App.
2.5. If at any time, you want to access, update, modify or remove any of your account information at www.ExpressMed.com, you may do so by clicking the “My Profile” tab and then reviewing/changing your sensitive personal information as you want it to be.
2.6. www.ExpressMed.in May, in future, request other optional information from you to customise the Website/App to deliver personalised service to our Users.
3. Personal Information Collected by www.ExpressMed.in:
3.1. We do not automatically collect your personally identifiable information.
3.2. We collect information from You only when:
As a new user, when you register/create an account, place your order, or upload your medical prescription at www.ExpressMed.in;
As an Existing Customer, when you update your existing profile on www.ExpressMed.in;
When you sign up for e-newsletters at www.ExpressMed.in.;
When you use Refer & Earn programme, Contact Us, or submit your testimonials at www.ExpressMed.in.
3.3. As part of using the Website/App, we may collect the following information from You:
Billing/Shipping Address (including country and ZIP/ postal code)
Password is chosen by User
Valid financial information
Other details as You may volunteer
3.4. During your visit to our Website, We may automatically receive technical information about your computer/device, including your IP address, your computer operating system, time-zone, browser type and browser plug-in details, due to the communication protocol settings on the Internet.
3.5. www.ExpressMed.in may also receive and/or hold information about the User’s browsing history including the URL of the site that the user visited before visiting the website as well as the Internet Protocol (IP) address of each User's computer (or the proxy server a User used to access the World Wide Web), User's computer operating system and type of web browser the User is using as well as the name of User's ISP. The Website uses temporary cookies to store certain data (that is not Sensitive Personal Data or Information) that is used by www.ExpressMed.in and its service providers for the technical administration of the Website/App, research and development, and User administration.
3.6. www.ExpressMed.in does not knowingly collect Personal Information from children
3.7. When you browse our Website, We may also collect information regarding the pages you viewed, the web addresses from which you arrive or click through to, time spent on certain pages, download errors and page response times. All this information help us analyse Customers' trends and preferences and thus assist us in improving our service.
4. Purpose For Which Your Information May Be Used:
4.1.www.ExpressMed.in will retain user information only to the extent it is necessary to provide its services to the Users. The information collected from You may be used for various business and regulatory purposes including but not limited to the following:
Registration of the User on the Website;
Processing the User’s orders/requests and provision of services by the www.ExpressMed.in or its affiliates or other third-party service providers (including the provision of safe services);
Completing transactions with Users effectively and billing for the products/ services provided;
Technical administration and customization of Website;
Ensuring that the Website content is effectively presented to the Users;
Delivery of personalized information and target advertisements to the User;
Improvement of Services, features and functionality of the Website;
Research and development and for User administration (including conducting User surveys);
Non-personally identifiable information, exclusively owned by www.ExpressMed.in may be used in an aggregated or non-personally identifiable form for internal research, statistical analysis and business intelligence purposes including those to determine the number of visitors and transactional details, and www.ExpressMed.in may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates;
Dealing with requests, enquiries, complaints or disputes and other customer care related activities including those arising out of the Users’ request of the Services and all other general administrative and business purposes;
In case of any contests conducted by www.ExpressMed.in which the User participates, the User Information may be used for prize fulfilment and other aspects of any contest or similar offering;
Verification of the identity of Users and perform checks to prevent frauds; and
5. With Whom We Share Your Information:
5.1. We do not sell, rent or exchange any personally identifiable information that You provide to Us through this Website with any third party for commercial reasons. However, We engage trusted online payment service partners to perform payment processing and authorisation services (for net banking or credit/debit card validation). Through your use of the www.ExpressMed.in services, you consent to our collection and transfer of your information to our payment service partner websites and third-party service providers.
6. Who Has Access to Your Information:
6.1. Your personally identifiable information can be accessed only on a need-to-know basis by certain www.ExpressMed.in employees who are designated to carry out your requested activity, and all such employees are bound to strict confidentiality obligations.
8. Links to Third Party Advertisements:
8.1. The links to third-party advertisements, third-party websites or any third-party electronic communication services (“Third Party Links”) may be provided on the Website/App which is operated by third parties and are not controlled by, or affiliated to, or associated with www.ExpressMed.in unless expressly specified on the Website.
9. Security Policy
9.1. We guarantee that all Your personal information with Us is secure. www.ExpressMed. takes careful precaution to protect Our User’s personal information from unauthorised access, improper use or disclosure or unauthorised modification. To prevent unauthorised access, We have put in place the latest industry-standard security technology and procedures to safeguard the information we collect online. Your personal information is encrypted and is protected with [encryption details] software, which encrypts all information you input. We store your personally identifiable information on the computer servers placed in a secure environment. Even though We have taken significant steps to protect your personally identifiable information, no company, including our Website/App, can fully eliminate security risks associated with personal information. You hereby acknowledge that www.ExpressMed.in is not responsible for any intercepted information sent via the internet, and you hereby release us from any claims arising out of or related to the use of intercepted information in any unauthorized manner
10. Maintain Confidentiality of Your Prescription:
10.1. We understand the confidential nature of the prescription you provide us to process your medication order and we treat your prescription as protected information.
11. Users Right To Their Personal Information:
11.4. In case the User does not provide his/ her information or consent for the usage of personal information or subsequently withdraws his/ her consent for the usage of the personal information so collected, www.ExpressMed.in reserves the right to discontinue the services for which the said information was sought.
12.2. www.ExpressMed.in shall not be responsible in any manner for the authenticity of the Personal Information or Sensitive Personal Data or Information supplied by the User to www.ExpressMed.in. If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or www.ExpressMed.in has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, www.ExpressMed.in has the right to suspend or terminate such account at its sole discretion.
12.3. www.ExpressMed.in shall not be responsible for any breach of security or for any actions of any third parties that receive Users' Personal Information or events that are beyond the reasonable control ofwww.ExpressMed.in including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.
12.4. The User is responsible for maintaining the confidentiality of the User's account access information and password. The User shall be responsible for all uses of the User's account and password, whether or not authorized by the User. The User shall iExpressMediately notifywww.ExpressMed.in of any actual or suspected unauthorized use of the User's account or password.
12.5. www.ExpressMed.in will communicate with the Users through email and notices posted on the Website or through other means available through the Service, including text and other forms of messaging. The Users can ask www.ExpressMed.in, by sending an email to support@ExpressMed.in containing the rectification required.
14. Contact Information:
15. Grievance Officer:
15.1. Following the Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Impressmed Technology Pvt. Ltd.
Timing: On all Monday to Friday between 10 am and 7 pm except public holidays.