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  1. Is Express Med a licensed pharmacy?

Yes, we are a licensed online pharmacy. Our license numbers are KL-KAS-165936, KL-KAS-165934, KL-KAS-165935, KL-KAS-165933.

  1. Is the service confidential?

Yes, we have a strict confidential policy. Customer’s personal information including name, orders, address and other medical records are only accessible by the staff and the customer. 

  1. How to order medicines online?

Our online pharmacy is open 24/7. You can order medicines in just 4 simple steps. Search for the medicines you need > add to cart > Upload Prescription > Checkout. 

  1. What if my product is damaged, wrong, or missing?

In case any product is damaged, wrong, or missing, please write to our customer service executive at

  1. Will I get an invoice if I order medicines on Express Med?

Certainly. With every order, we provide a valid copy of an invoice that is also sent in the email provided by you.

  1. What payment methods are accepted by Impress Med?

We accept bank transfer, card payment, UPI Payments and Cash on delivery. 

  1. How do I request imported medicines?

All imported medicines are available in our catalog. Please contact our customer service if you are unable to find the meds.

  1. Is it safe to use my credit/debit card at Express Med?

Absolutely. All debit/credit card information remains confidential. We use safe and trusted online payment gateways to protect your card and UPI information.

  1. Is it possible to buy more than one medication in a single order at

Yes, all the medicines can be ordered in bulk, in a single order. You can upload multiple prescriptions at once to place the orders.

  1. Do I need a prescription to buy medicines?

Yes, it is mandatory to provide a valid prescription for all the medicines you purchase.

  1. Are there any delivery charges?

Our delivery charges are as follows:

Orders above ₹500 - FREE Shipping

Orders up to ₹150 to ₹499.99 - ₹100

Orders up to ₹149.99 - ₹150

  1. When will I get my order?

We aim to deliver your products as quickly as possible. Usually, it takes 2-3 business days to deliver the order.